Flexible Support
Clear Arrangements
This policy explains how cancellations, consultation changes and refunds are handled for Nova Nest Advisory services.
Consultation Bookings & Refunds
This policy applies immediately when you purchase a consulting service or arrange an online consultation through Nova Nest Advisory.
We aim to provide a clear and straightforward process for managing appointments, changes and refund requests.
1. Consultation Cancellations
If you need to cancel a scheduled consultation, please contact us as soon as possible.
Requests made at least 24 hours before the scheduled consultation time can normally be rearranged or reviewed for refund eligibility.
2. Rescheduling Appointments
We understand that plans may change. Customers can request to move their consultation appointment by contacting our team.
Rescheduling requests should normally be made at least 24 hours before the appointment time.
3. Refund Requests
Refund requests may be considered when a consultation has not yet taken place and the request meets the conditions of this policy.
Once a consultation session has been completed, refunds are generally not available as the service has already been provided.
4. Digital Recommendations & Notes
Where consultation notes, summaries or recommendations have already been prepared or delivered, these parts of the service are considered completed.
Refund eligibility may depend on the stage of service delivery.
5. Refund Processing Time
Approved refunds will normally be processed within 3–7 working days after confirmation.
The time required for the funds to appear may vary depending on the payment provider and account processing times.
6. Service Changes
If there are changes to consultation availability or scheduling, we will contact customers and work towards a suitable arrangement.
7. Non-Refundable Situations
Refunds may not be available where:
- The consultation has already been completed.
- Digital consultation materials have already been provided.
- The customer does not attend a scheduled session without notice.
8. Contacting Us
If you have questions about cancellations or refund requests, please contact Nova Nest Advisory before your scheduled consultation date.
Need Help With Your Booking?
Contact Nova Nest Advisory if you would like to discuss a consultation change or refund request.